To start a return:

please contact support@jessakae.com for authorization.

Before starting a return, make sure your order is in following of our Return Policy

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Return Procedure after you contacted support@jessakae.com:

  1. If you are making a return, do not mail it in without first emailing us. Items not properly processed will be returned to the customer and no refund or store credit will be issued. If you have any questions, please contact support@jessakae.com.
  2. We are unable to offer free returns or exchanges, we require customers to send any returns back on their own. Please address all returns to 

    JESSAKAE RETURNS
    870 N 100 E
    SUITE 104
    LEHI, UT 84043

  3. Returns will be processed within 1-5 business days of receiving them.
  4. Refunds are processed upon receipt of the returned merchandise in satisfactory condition and will be credited back to the billing method you used to pay, usually within 5-7 business days. Once a refund request is processed we cannot reverse it, even if your credit card is no longer active. If you are doing a return, and the original card you used to purchase the item is no longer in working order (i.e. it was voided), we will be able to refund you with a JessaKae Gift Card.
    Please contact us at support@jessakae.com if this is your situation.
  5. We will notify you if goods are returned to us that are not in their original and undamaged condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and you will not receive a refund.
  6. If you receive the wrong product or a damaged product, you must follow the above procedures to return the item(s) and receive a refund.