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US Returns & Shipping

• We do not offer refunds to original payment sources.
• All returns are issued as a non-expiring store credit (JessaKae eGift Card), minus the $11.95 pre-paid return label cost.
• One free exchange for the same item in a different size and/or color (pending availability).
• FINAL SALE items, indicated by prices ending in .99, are ineligible for return or exchange.
• : International Return Policy & Shipping Policy
• All local pickup orders must be returned in person.
• Free US shipping on orders $250 or more.
• JessaKae ships worldwide. (yes, worldwide!)
• Order processing may take up to 5-7 business days.
• Orders with pre-order items ship only when the pre-order item is available.
• For international orders, please see our International Return and Shipping Policies.