1. What is your return policy?
If you'd like to initiate a return, visit the JessaKae Returns Portal: here (jsk/ae/jessakaereturn). After submitting your return through the portal, you'll be provided with a return shipping label.
You'll have 20 days from original order placement to submit a return. While exchanges are free, please note that a $7 return shipping fee will be subtracted from refunds.
All sale items are final and cannot be returned or exchanged.
In order to return a product for a refund and/or exchange, the product must be free from any wear, tear, washing, damage (including perfumes/odors, make-up/deodorant stains), or alterations. All original tags must be attached.
For any questions please email us at email@example.com
Please see our full return policy here (https://jessakae.com/pages/shipping-returns).
2.. How long does it take to ship?
Orders will be shipped from our warehouse within 3-4 business days after an order is placed. Delivery time is roughly 3-5 business days for US orders and 1-2 weeks for international orders (can be longer depending on your countries customs and local delivery process). During big sales and busy times of the year shipping may be delayed; we will try to keep you informed if that happens. Also, if you're an international customer your package may be delayed at customs for your country up to six weeks.
3.. Why isn't my tracking working?
Please allow 24-48 hours for tracking to be updated by USPS. Once scanned in by USPS, the tracking will update.
4.. Do you ship internationally? How much?
Yes. We ship worldwide for a flat rate of $20.
5. I'm an international customer, why do I have to pay additional fees at customs?
Before purchasing you should check your country's import tax and or duty charges. JessaKae cannot be held liable for any additional charges, taxes or duties issued by your countries import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value on any goods we send out.
6. Where are you located?
We are in Bluffdale, Utah.
7. Can I pick up if I'm local?
Yes. Please email us IMMEDIATELY at firstname.lastname@example.org after you order letting us know that you want to pick up. We will refund shipping for any local pickups.
8. Can I cancel my order?
No, once an order has been placed we can't cancel it.
9. I placed an order and didn't get an email, what do I do?
This happens all the time. Don't worry, you probably just misspelled your email address. Just email us at email@example.com and we will update your email to the correct email.
10. How long does it take for me to receive a refund?
Once we receive the item, please allow 3-5 business days for it to be processed. Once it has been processed the money can take up to 5-7 business days to be returned.
11. I received a damaged item. What should I do?
Please email us at firstname.lastname@example.org with pictures of the damaged product. You must email us within the return period about damaged items (20 days from purchase date).
12. What are your hours of operation?
13. Can I return items I purchase during a sale?
When a sale item is purchased all sales are FINAL. No exchanges, no returns, no store credit, FINAL. We cannot cancel, change, or adjust placed orders. Double check your order before placing. We cannot price adjust PAST orders to sale prices. 14. How do I know that a product will fit me? Since sale products can't be returned or exchanged, it's important to be careful about ordering the right size. If you have any questions (i.e. sizing, material, fit) please contact customer service at email@example.com and we will be happy to assist you.
15. What happens if I don't get a product? We are not responsible for products lost or stolen in transit, including lost or stolen returns. Once we give a product to a delivery service, we are no longer responsible for it. Also, we don't offer insurance. Thus, we're unable to offer refunds or replacements for products that don't arrive once they've been shipped. If you have not received a product within 7 business days of your order, please contact us (firstname.lastname@example.org) so we can try and assist in locating your package.