What is your return policy?
Please see our full return policy here (http://jsk.ae/retpolicy) before making any return.
For any questions please email us at email@example.com
How do I start the Return/Exchange process?
Not loving your JessaKae purchase? You can initiate a return/exchange at returns.jessakae.com
Just enter your order number and zip code to get started. If you have any questions, feel free to email us at firstname.lastname@example.org
Check out our return/exchange policies in the articles here to see if your order qualifies for a return! http://jsk.ae/retpolicy
Please note that all international sales are final.
Can you refund to a different credit/debit card?
Unfortunately we aren't able to refund to a different credit/debit card! If you are doing a return, and the original method of purchase (PayPal, Apple Pay, Card Number etc) the item is no longer in working order (i.e. it was voided), we will be able to refund you with a JessaKae Gift Card.
When will I be getting my JessaKae goodies?
Orders will be shipped from our warehouse within 3-4 business days. Delivery time is roughly 4-6 business days for US orders and 1-2 weeks for international orders (can be longer depending on your countries customs and local delivery process).
During big sales and busy times of the year, shipping may be delayed; we will try to keep you informed if that happens.
Once your items have shipped, you should receive a tracking number. If you do not receive your tracking number, please check your junk folder.
If you're an international customer your package may be delayed at customs for your country up to six weeks.
Why isn't my tracking number working?
Please allow 24-48 hours for tracking to be updated by USPS. Once scanned in by USPS, the tracking will update.
Where is my order coming from?
We ship out of a fulfillment center in Lehi, Utah. We ship Monday-Friday.
Do you ship internationally? How much?
Yes. We ship worldwide for a flat rate of $20 (Canada $14.00).
I'm an international customer, why do I have to pay additional fees at customs?
Before purchasing you should check your country's import tax and or duty charges. JessaKae cannot be held liable for any additional charges, taxes or duties issued by your countries import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value of any goods we send out.
Can I ship to an APO/FPO address?
Yes, you can ship to an APO/FPO. However, economy shipping is the only option that can deliver to these locations and may extend delivery times.
Do you have a store?’
Yes, we have a storefront in our warehouse and dressing rooms! Come on in Monday-Friday 9:30-5. 870 N 100 E Suite 104 Lehi UT 84043
Can I pick up if I'm local?
Save on shipping and pickup at our warehouse for free. Just select the "Local Pickup (Lehi, UT)" option when checking out.
Our warehouse is located at 870 N. 100 E. Suite 104 Lehi, UT 84043
Pickup hours are:
You will be alerted when your order is ready for pickup!
All Local Pickup orders must be picked up within 60 days, if not, items in your order will be restocked and you will not receive a refund.
*Local Pickup shipping method will only be displayed if the address you enter is a Utah address.*
What are your hours of operation?
Can I cancel my order?
No, once an order has been placed we can't cancel it.
I placed an order and didn't get an email, what do I do?
This may have been due to a misspelling at checkout. Please email us at email@example.com and we will update your email address.
How long does it take for me to receive a refund?
Once we receive the item, please allow 5-7 business days for it to be processed. Once it has been processed the money can take up to 7-10 business days to be returned.
I received the wrong item or damaged item. What should I do?
Please email us at firstname.lastname@example.org with pictures of the damaged product. You must email us within the return period about damaged items (20 days from purchase date).
Can I return items I purchase during a sale?
No. When a sale item is purchased all sales are FINAL and no exchanges, returns, or store credit can be made.
Can a previous order be adjusted?
We cannot cancel, change, or adjust placed orders.
Can a previous order be adjusted to a sales price?
We cannot price adjust past orders to sale prices.
How do I know that a product will fit me?
Since sale products can't be returned or exchanged, it's important to be careful about ordering the right size. If you have any questions (i.e. sizing, material, fit) please contact customer service at email@example.com and we will be happy to assist you.
What happens if I don't get a product?
Our support team will do our best to assist track down the package but we are not responsible for products lost or stolen in transit, including lost or stolen returns. Once we give a product to a delivery service, we are no longer responsible for it. Also, we don't offer insurance. Thus, we're unable to offer refunds or replacements for products that don't arrive once they've been shipped. If you have not received a product within 7 business days of your order, please contact us (firstname.lastname@example.org) so we can try and assist in locating your package.