New Arrivals
Fashion. Function. Pockets.
Trending Dress Styles
Why Choose JessaKae?
Summer Romance Collection
Lola Dress
Francesca Dress
Catherine Dress
Cute Dresses + Inclusive Sizing
Featured Collections
Shop Size-Inclusive Dresses (XXS–6X)
Returns & Exchanges
I received my order and it doesn't fit. What should I do?
We get it, sometimes things just do not fit. You can initiate a return by going to our return portal.
We do our best to provide size indicators (i.e. "true to size", "runs small", "oversized", etc) for styles that have received customer feedback. What works for most customers may not work for you, but we want to give as much information about fit as possible. We recommend you check the size chart first and find the size that works for your own measurements.
To find your measurements start by using a flexible measuring tape that you can wrap around yourself.
- You can find your bust measurement by measuring around the largest part of your chest.
- You can find your waist measurement by measuring around the smallest part of your waist, above your belly button.
- You can find your hip measurement by measuring around the widest part of your hips.
- You can find your length measurement by measuring the top of your shoulders down to your thigh, knee, or ankle, wherever you want to measure a length.
Since sale products cannot be returned or exchanged, it's important to be careful about ordering the right size. If you have any questions (i.e. sizing, material, fit) please contact customer service at support@jessakae.com and we will be happy to assist you.
Do you offer returns or exchanges?
Yes! We provide returns and exchanges on eligible items (this does not include items marked final sale. Final sale items are denoted with a price ending in .99 or otherwise stated so).
We offer a JessaKae eGift Card for all returns, valued at the original cost of your order, or exchanges to exchange your item in a different size or color.
Use our return portal to initiate all returns, including exchanges. You will receive a pre-paid return label, and you will need to return your item within 20 days of the original order. The cost for using our return label is $11.95 and will be deducted from your eGift card — this fee does not apply to exchanges that are free. Your eGift Card will be emailed to you within 5-7 business days after we receive your return(s). For all returns, please review our detailed Return Policy.
Can you refund to a different credit/debit card?
All returns for a refund are refunded to a JessaKae eGift Card. All eGift Cards are sent directly to your email and they never expire
What does Final Sale mean?
All items that are marked final sale have been marked down in price, denoted with a price ending in $0.99 or otherwise stated so, and cannot be returned for a refund, store credit, or exchanged for a different size, color, or style.
Additionally, no promotion codes can be applied to items marked Final Sale. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions at support@jessakae.com.
Shipping
Do you ship to my country?
Yes! We are happy to provide shipping worldwide.
International Shipping Rates
Canada = $11.95 US & up
Everywhere else = $20.00 US & up
Before purchasing, we recommend checking your country's import tax and or duty charges. JessaKae cannot be held liable for any additional charges, taxes, or duties issued by your country's import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value of any goods we send out.
You can use this website to calculate these fees before you make purchases to give you an approximate amount of what the fees will be: Duties Calculator
When will I be getting my JessaKae order?
Orders will be shipped from our warehouse within 5-7 business days.
We will ship Priority shipping as soon as we are able during business days.
During big sales and busy times of the year (i.e. Holidays, Site-wide Sales, etc), you should expect shipping delays.
We try to ship items out as quickly as possible with our small team, but we will try to keep you informed if delays happen.
Once your items have shipped, you should receive a tracking number to the email address you included for your order. If you do not receive your tracking number, please check your junk/spam/promotions folder and then contact support@jessakae.com.
Delivery time is roughly 5 - 10 business days for US orders and 2-6 weeks for international orders (can be longer depending on your country's customs and local delivery process).
You may experience additional delays with your delivery carrier. Make sure to check your tracking information for the most up-to-date status of your order. Preorder Items: All orders containing an item marked as preorder will ship altogether once the preorder item is available to ship. If you need items shipped separately we recommend placing separate orders from a preorder item.
International Customers: your package may be delayed at customs for up to six weeks. You may also be charged tax/duty/fee at pick up, we are not responsible for these charges.
General
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club
- Shop Pay
- Amazon Pay
- Apple Pay
- Google Pay
- PayPal
I received the wrong item or damaged item. What should I do?
Oh no! Please email us at support@jessakae.com with pictures of the damaged product or incorrect item.
You must email us within 3 days of the delivery date of your order! Damages not reported within 3 days of delivery may not be able to be replaced or amended.
Can I cancel my order?
Orders can be canceled within 24 hours of placing the order. Please contact support@jessakae.com with your order number for assistance.