Thank you for being part of the JessaKae family. We appreciate your business. It’s one of our top goals to outfit you in pieces that you’ll love, but if it doesn’t work out, we’ve created our return policy to help simplify the process and ensure you get exactly what you want. We encourage you to email our customer success team (email@example.com) for any product related questions to make sure you’re happy with the items you receive.
We offer a JessaKae e-gift-card, valued at the original cost of your order, to use on any of our products. Use our return portal to initiate all returns, including exchanges. You will receive a pre-paid return label, and you will need to return your item within 20 days of the original order. Your e-gift-card will be emailed to you within 7-10 business days after we receive your return(s). For all returns, please review our detailed eligibility guidelines below.
- Returns with defective/wrong items need to be initiated immediately, click here for details
- International orders require unique shipping & handling, click here for details
PLEASE REVIEW FULL POLICY BELOW BEFORE INITIATING A RETURN
You have 20 DAYS from the date the order was placed to initiate a return.
To be eligible for return, the product must be unworn, unwashed, and in its original delivered condition. The item should be free from any wear, tear, washing, damage, or alterations. Violations include perfume, makeup, animal hair, other odors/stains, or missing tags.
We offer free returns on all purchases, excluding final sales, and we do not charge shipping or restocking fees. Final sales are exclusively denoted with prices ending in .99.
All returns from US addresses will be in the form of a non-expiring Store Credit (JessaKae E-Gift Card). This card is fully transferable and can be used for anything listed on our site. Returns will include any paid sales tax (if applicable). Original shipping and package protection insurance are not refundable. We do not offer refunds to original payment sources.
Your E-Gift Card will be emailed to you within 7-10 business days after your return is accepted.
Returns & Exchanges
Please note that returns and exchanges follow the same guidelines and will receive e-gift-cards for the cost of the original purchase. For exchanges, you can use your e-gift-card for any product, including a different size or color of your original purchase, pending availability of the original item.
Discounts & Promotions
Lucky you for getting such a sweet deal! Special promotions and discount offers are only valid during their time offered. Discounts and promotions are not transferable due to returns and can not be used for a new exchange order. But don't worry, discounts will come again!
Items purchased with a preorder item will ship together once the preorder item is available to ship. We will accept returns for orders with preorder items within 20 days of the date they were shipped. Please email our customer success team at firstname.lastname@example.org to initiate the return process.
Defective/ Wrong Product
Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects. If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the damage is reported within 3 days after the delivery date.
IMPORTANT: Do not return through the return portal. Please email our customer success team at email@example.com to initiate the return process.
Any products with prices ending in .99 are considered FINAL SALE and are not eligible for return. No exceptions.
We do not provide shipping labels for international orders, you are responsible for returning the product and paying any applicable shipping costs. Items returned should be insured and trackable to ensure the items are received without issue. Review our guidelines for eligible returns Please follow the steps below if your product is eligible for a return. Once your return is processed you will receive an email confirmation along with your store credit electronic gift card. If you have any questions please email our customer success team at firstname.lastname@example.org.
- Choose a insured shipping method that is trackable and insured
- Please include your name and return # on the packaging
- Ship the product back to our warehouse
Address shipment to:
JessaKae INT Returns
870 N. 100 E. Suite 104 Lehi, UT 84043
United States of America