FREE US SHIPPING + LAST DAY TO SHOP BLACK FRIDAY SALE

Return Policy: 

JessaKae is happy to accommodate returns and exchanges under the following conditions:

  •  You have 20 DAYS from the date the order was placed to initiate a return, this includes damaged or the wrong items. Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.
  • Clothing must be in like-new condition with original tags still attached. Any packaging the article came in or with must be included. Items are ineligible for returns if they have been:                                                                            

a. Washed (We are not responsible for item(s) that have been damaged due to improper washing. We suggest following the wash instructions on the inside tag.)
b. Worn for more than the purposes of trying on the clothing.
c. Stained or soiled from food, makeup, deodorant, animals, animal hair, etc.
d. Altered such as hemming, additions for modesty, fitting, etc.
e. Otherwise damaged within the possession of the customer.
f. Shoes: must be returned in their original shoe box (undamaged & unworn) and placed inside an additional protective shipping box. Any tape or labels placed on the shoebox will result in the package being refused + no refund or store credit will be issued. We will not refund shipping costs.

  • If you have received a wrong or damaged item please email us immediately at support@jessakae.com.
  • Items purchased using a percentage-off discount of 20% and greater (i.e. 25% off) or purchased during site-wide sales (Black Friday, Cyber Monday, Anniversary Sales, etc.) are eligible for return for store credit or for an exchange in size (final sale section is excluded and not eligible for return/exchange/store credit).
  • Any item found in the FINAL SALE section of the website is final sale, meaning it is not eligible for a return, exchange, or store credit.
    *Please reach out to support@jessakae.com with any questions while considering purchasing a final sale item as they can not be returned.
  • We do not provide free shipping for returns from a site-wide sale or using a percentage-off discount of 20% and greater. The customer is responsible for shipping sale items back for store credit. 

  • For items purchased as Preorder, you have 20 days to initiate a return from the day your item was shipped. Please contact support@jessakae.com to begin a return.
  • We charge a $7.00 Shipping & Handling Fee for all returns and exchanges. We do not refund the initial cost of shipping for returns.
    • While first exchanges are free (for customers within the contiguous USA), please note that a $7 return shipping fee will be deducted from refunds.
    • We reserve the right to reject future purchases and returns from customers we feel are abusing our return policies.
    • *International orders: Exchanges for international orders are currently not permitted. Please return items and place a new order. You can return items, but we do not cover the cost of shipping. To initiate an international return, please email us at support@jessakae.com.

     

    Return Procedure:

    To initiate a return, please visit: http://jsk.ae/jessakaereturn

    If you bought items during a sale, you'll need to send us an email at support@jessakae.com to process your return.

    1. If you are making a return, do not mail it to us without going through our return website. Items not properly processed will be returned to the customer and no refund or store credit will be issued. If you have any questions, please contact support@jessakae.com.
    2. Once you receive a return label, you have three business days to mail the item. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
    3. Returns will be processed within 5-7 business days of receiving them.
    4. Refunds are processed upon receipt of the returned merchandise in satisfactory condition and will be credited back to the billing method you used to pay, usually within 10-14 business days. Once a refund request is processed we cannot reverse it, even if your credit card is no longer active. If you are doing a return, and the original card you used to purchase the item is no longer in working order (i.e. it was voided), we will be able to refund you with a JessaKae Gift Card. Please contact us at support@jessakae.com if this is your situation.
    5. We will notify you if goods are returned to us that are not in their original and undamaged condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and you will not receive a refund.
    6. If you receive the wrong product or a damaged product, you must follow the above procedures to return the item(s) and receive a refund.

     

    Exchanges:

    To initiate an exchange, please visit: http://jsk.ae/jessakaereturn

    1. If you are exchanging an item, do not mail it to us without going through our return website. Items not properly processed will be returned to the customer. If you have any questions, please contact support@jessakae.com.
    2. Once you receive a return label, you have three business days to mail the item. We are not responsible for the loss or damage of any returns in transit, so you may wish to insure your shipment.
    3. Exchanges will be processed within 5-7 business days of receiving them.
    4. Once we have processed the exchange, we will ship you your new item. You will receive the shipping confirmation and tracking information within 24 hours of this process occurring.