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PRODUCT RETURN AND EXCHANGE POLICIES

1. We accept returns and exchanges under the following conditions:

A. We only accept returns of products that were not on sale, unless a product was defective or damaged or the wrong product was shipped.

B. You have 20 days from the date the order was placed to return a product, even if it is damaged or the wrong item. Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.

C. If you're returning a product for any reason other than it being damaged or the wrong product, the returned product must be free from any wear, tear, washing, damage (including perfumes/odors, makeup/deodorant stains), or alterations. 

D. If a product is returned for any reason, all original tags must be attached in order for you to receive a refund.

E. For exchanges, or for returns of items that are wrong or damaged, please email us at support@jessakae.com.


2. To initiate a return or exchange please visit http://jsk.ae/jessakaereturn. Once you receive a return label, you have three business days to return the item. We are not responsible for the loss or damage of any returns in transit, so you may wish to ensure your shipment.

3. Refunds are processed upon receipt of the returned merchandise in satisfactory condition and should be credited back to the billing method you used to pay, usually within 7-14 business days. Once a refund request is processed we cannot reverse it, even if your credit card is no longer active.

4. We will notify you if goods are returned to us not in their original and undamaged condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and you will not receive a refund.

5. If you receive the wrong product or a damaged product, your only remedy is to return the product for a refund or exchange following our policies in this section.